Return and Refund Policy

Please Note Before Ordering

The Snugs Sideways Carrier may take a few days (around 3-5 days) to get fully comfortable with, just like most baby carriers. There is a small learning curve, but once you get the hang of it, we are confident you will love the convenience and comfort it offers.

As a small business, returns especially of used products can be quite challenging for us. We kindly request that you place an order only if you are genuinely interested in trying the carrier. Please avoid returning used items as we are unable to restock them.

Thank you so much for understanding and supporting our small brand.

Returns and Refunds

You can initiate a return within 7 days after delivery by visiting our Returns portal here - Initiate Return
Returns are self-serve only and cannot be manually initiated by customer support
Your return will be automatically created and approved through the self-serve portal
Our policy lasts 7 days. If 7 days have passed since your order was delivered, unfortunately we are unable to offer a refund or exchange
We have a flexible return policy. If you are not satisfied with our product for any reason, we will offer you a return or exchange
Refunds will be made to your original payment method
Customers are responsible for paying any customs and/or VAT fees. If these are not paid within 30 days, postal companies will likely return the package to you
If you are unavailable to hand over the package to our courier partner after a pickup has been scheduled, we will not be able to initiate additional pickup attempts. In this case, you will be required to ship the package back to us manually

Contact

For any queries, please email us at support@mysnugs.com. We aim to respond within 1 business day.